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Best Call Center Systems with Next Generation Technology

Are you searching for the best call center solution provider? Are you in need of 24/7 call center systems to run your consumer products business? If you do care about quality and the satisfaction of your potential customer, then IT Point Limited can facilitate you with the best call center management system in the country. Our provided Call center system can be used as both international (VoIP Trunks) and domestic (ISDN Trunk/Analog) call centers.


You will surely get a number of so-called best call center systems provider across many different parts of the world, but in IT Point Limited, we have redefined the traditional call center approach by making sure about the proficient use of the VoIP Technology. Among many other regional or international service provider, IT Point Limited is one of the most prominent names as the provider of a call center for small business. Our experts forever remain focused on providing advanced service, with a much lower cost. Our existing call center management system is entirely web-based, from what you can operate and monitor your hired call center from any corner of the world.

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Features of Inbound Call Center Solution

  • Call Queuing and Call waiting
  • DID wise routing to process
  • Skill-based ACD
  • Caller ID Routing
  • Call Queuing
  • On-demand Solutions
  • Queue waiting for a message
  • Call Routing to Scheduler Voice Mail
  • Number Masking
  • User Configurable IVRS and CRM

Features of Outbound Call CenterSolution

  • Predictive and Preview Modes
  • CRM Configuration and Selection
  • Lead List (Calling Number) Management
  • Lead Re-Attempts
  • Auto-Wrap-up
  • Multiple number dialing (chasing)
  • DND to upload numbers for not calling

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